Yes (No!) ..Maybe?
Should I do video? Pod casts?
There are so many outlets of expression thanks to technology; blogging use to be one of them.
Does the written word carry weigh? Are we cultivating readers?
** So...I want to acknowledge the topic change. You can quit reading **
I'm confident in progress, but I worry about the integrity of the lesson. There is something about pen (pencil, crayon) and paper. Sounding out words.
The art of linguists is dying.
The respect of the written word is only with those who read
The responsibility is on us to spread the love....
Wednesday, March 30, 2016
Tuesday, March 29, 2016
Wow.....Go AT&T....please call me "Freaky"
***This is a conversation from 2009**
*Hey, are individual blogs dead? Do I keep this and blend some awesome ridiculous things, or do I forgo a personal blog and conform to sterile business contributions on various platforms?....regardless...this AT&T interaction created this blog....*
This is a copy of my conversation tonight with AT&T...OMG. Good thing I have a great sense of humor (or humour, for my Canadian friends....)
System Welcome Heather Burton.
System Connecting to server. Please wait...
System Connection with server established.
You Technical Support Topic: DSL High Speed Internet
System Bethany has joined this session!
System Connected with Bethany
Bethany Thank you for contacting AT&T. How may I help you ?
Bethany Hi Heather Burton . How are you ?
You Repeatedly I attempt to log into online banking with bank of america, but continue to get an att page that says it can't be found. I can log in from my iPhone and at work. Apparently I can connect with this. What's the deal? It's irritating
Bethany I apologize for the inconvenience caused to you and will be happy to assist you.
You The error resultpage is onlineeast3.bankofamerica.com
You What other information do you need to help detect the issue?
Bethany I understand that you are unable to open your bank web site , but able to visit all other web sites . right?
You well, "all" is a strong word :) I've experienced issues with other sites in normal browsing, but Bank of America is the most consistant issue. When I run into this trouble, I log in at work or through my iPhone to test if it is the bank or if it is my internet. I've confirmd that ever time (at least 10), it is my internet
Bethany Heather Burton, Please do not worry, It may be a problem with your browser you are using.
Bethany May I know , which browser are you using?
You Internet explorer 7
You I doubt it's my explorer
You I didn't have this problem before switching to At&t
Bethany Okay. It may be a problem with browser cookies, and temporary files of Internet Explorer
Bethany Have you tried deleting cookies, and temporary files from browser ?
Bethany You can delete them , by clicking on Tools--> Internet Options --> Delete cookies, temporary files button
You Ok Let me try
Bethany Okay
You I'm in, but I still don
You don't understand why it worked sometimes and not others
You without deleting cookies, etc
Bethany You mean, you are able to open bank website after deleting cookies etc. ?
You Yes, I've been able to get into my account after deleting cookies.
You However, I've been able to get in after having errors, too
You so what makes this attempt different than the other times I was "lucky" to get in?
Bethany Heather Burton , Actually access of cookies, and temporary files slows down browser speed. and bank etc. web sites use to run on a high speed browser.
You unacceptable answer. is this a real person?
Bethany yes , i am real. Please do not worry, Heather Burton.
Bethany It would needed to less the browser security and delete cookies etc. from browser to open highly secure web sites such as bank web sites
You Cool. Just the automated use of my full name is freaky, and some responses seem very scripted. I totally get it...software support is a tough (but can be rewarding) gig
You it would be great feedback to AT&T regarding customer experience if they didn't append the full name or a name at all
You :)
Bethany Freaky, It would be good to use the first name
You Yes, I don't know your last name, Bethany Smith.... :)
You Anyway, off my soap bos
You soap box
Bethany :)
You Have a great night. Thanks for your help!
Bethany You too have a Great Night. May I ask you something?
You Sure! Ask away
Bethany Thank you , Freaky. Are you Very Satisfied with the services I provided to you? and Is your issue resolved ?
Bethany It was a nice chatting with you . You were very nice . It was a great experience chatting with you
You It's all great. thank you and have a great night
This is a copy of my conversation tonight with AT&T...OMG. Good thing I have a great sense of humor (or humour, for my Canadian friends....)
System Welcome Heather Burton.
System Connecting to server. Please wait...
System Connection with server established.
You Technical Support Topic: DSL High Speed Internet
System Bethany has joined this session!
System Connected with Bethany
Bethany Thank you for contacting AT&T. How may I help you ?
Bethany Hi Heather Burton . How are you ?
You Repeatedly I attempt to log into online banking with bank of america, but continue to get an att page that says it can't be found. I can log in from my iPhone and at work. Apparently I can connect with this. What's the deal? It's irritating
Bethany I apologize for the inconvenience caused to you and will be happy to assist you.
You The error resultpage is onlineeast3.bankofamerica.com
You What other information do you need to help detect the issue?
Bethany I understand that you are unable to open your bank web site , but able to visit all other web sites . right?
You well, "all" is a strong word :) I've experienced issues with other sites in normal browsing, but Bank of America is the most consistant issue. When I run into this trouble, I log in at work or through my iPhone to test if it is the bank or if it is my internet. I've confirmd that ever time (at least 10), it is my internet
Bethany Heather Burton, Please do not worry, It may be a problem with your browser you are using.
Bethany May I know , which browser are you using?
You Internet explorer 7
You I doubt it's my explorer
You I didn't have this problem before switching to At&t
Bethany Okay. It may be a problem with browser cookies, and temporary files of Internet Explorer
Bethany Have you tried deleting cookies, and temporary files from browser ?
Bethany You can delete them , by clicking on Tools--> Internet Options --> Delete cookies, temporary files button
You Ok Let me try
Bethany Okay
You I'm in, but I still don
You don't understand why it worked sometimes and not others
You without deleting cookies, etc
Bethany You mean, you are able to open bank website after deleting cookies etc. ?
You Yes, I've been able to get into my account after deleting cookies.
You However, I've been able to get in after having errors, too
You so what makes this attempt different than the other times I was "lucky" to get in?
Bethany Heather Burton , Actually access of cookies, and temporary files slows down browser speed. and bank etc. web sites use to run on a high speed browser.
You unacceptable answer. is this a real person?
Bethany yes , i am real. Please do not worry, Heather Burton.
Bethany It would needed to less the browser security and delete cookies etc. from browser to open highly secure web sites such as bank web sites
You Cool. Just the automated use of my full name is freaky, and some responses seem very scripted. I totally get it...software support is a tough (but can be rewarding) gig
You it would be great feedback to AT&T regarding customer experience if they didn't append the full name or a name at all
You :)
Bethany Freaky, It would be good to use the first name
You Yes, I don't know your last name, Bethany Smith.... :)
You Anyway, off my soap bos
You soap box
Bethany :)
You Have a great night. Thanks for your help!
Bethany You too have a Great Night. May I ask you something?
You Sure! Ask away
Bethany Thank you , Freaky. Are you Very Satisfied with the services I provided to you? and Is your issue resolved ?
Bethany It was a nice chatting with you . You were very nice . It was a great experience chatting with you
You It's all great. thank you and have a great night
Subscribe to:
Posts (Atom)